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Minimum requirement to view
Frequently Asked Question

Minimum requirements to view

You should not require any specific software to view the content. However you will require at least a home-based ADSL line or 3G connection to view the clips optimally.

Internet Connection
Hardware and Operating System Configurations
Compatible Systems
Internet Browsers

Internet Connection

For Audio events you will need a minimum Internet connection of 56 Kbps.
For Video events it is advisable that you have a minimum Internet connection of 150 Kbps or above.

Hardware and Operating System Configurations

The following hardware configurations are recommended for optimal viewing:

  • 200 MHz or faster
  • 64 MB RAM minimum/128 MB recommended
  • 16 bit sound card
  • 65,000 (16 bit) colour video display card
  • Windows XP/Windows Vista or Apple Mac OS X 10.4

Compatible Systems

The videos are PC, Mac, iPad, tablet and smart phone compatible.**

Internet Browsers

You require the following browser versions to access these events:

  • For Windows operating systems:
    • Microsoft Internet Explorer 6.0 or later
    • Mozilla Firefox 1.5 or later
    • Google Chrome
  • For Mac operating systems:
    • Mozilla Firefox 1.5 or later
    • Mac Safari 5.1 o
  • For iPad users:
    • iOS 5

You can download the latest version of each browser by clicking on the icons below.
IE11 Firefox Download Safari Download

*Please note this platform only supports Windows Explorer 9 and above 
**Please note Android Devices no longer support flash players. Please review our Frequently Asked Questions for more detail on this.


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Frequently Asked Questions

If you experience any issues not detailed here, please contact us.

Rotational PowerPoints not Changing or are not Visible 
Android Devices - Samsung
Can I view these events on my iPad?
Can I watch these events on a company network?
How do I Register and Log-on?
I forgot my password
The Event URL in my confirmation email doesn't work
Can I access the event from a different computer than the one I registered from?
I receive a message that the content I am trying to view is not available to me.
The sound works continuously, but the video freezes
I cannot watch the videos
The media player automatically stops or it continually stops and rebuffers
I can't hear anything or the sound is very faint
I can access the event, but I cannot view the slides or the slides are not flipping

Rotational PowerPoints not Changing or are not Visible

All our presentations have rotational power points. If you do not see the power points changing please click on Shift F12 to activate the slide change.
If you have clicked to enlarge the video, you may not see the slides that accompany the presentation. In order to view both the VIDEO and SLIDES together, you will need to click 'ESC' on your PC.

Android Devices - Samsung

If you are surfing from an Android device and cannot see the video player this is because various media protocols for Android are no longer available for download from the Google Play app store. To view this please click on this link http://forums.adobe.com/thread/1061194?tstart=0

Can I view these events on my iPad?

Yes you can. The iPad version of the video often takes a few minutes to download. The arrow will only display once the video has downloaded. Please click on the arrow in the video player to commence the video.

Can I watch these events on a company network?

If you are viewing these events through a company network video viewing may be blocked by your network. Please contact your company network provider or contact us directly to see how we can assist you.

How do I Register and Log-on?

All users are required to complete a registration form. Once registration is complete a confirmation email will be sent to your email address. Once you click on the link that is indicated in that email, you will be re-directed back to the eLearning channel and be able to login using the email address and the password you created at time of registration. Please keep your login details confidential.

I forgot my password

There is a Forgot your login details link under the Log-on section and complete the required fields.An email will be emailed to your account. On clicking on that email you will be redirected to the site and can fill in your new details on the page.

Forgotten Password

The Event URL in my confirmation email doesn't work

Your browser or email program may be blocking your link. You may need to cut and paste the full URL into the address field of your Web Browser. If you are not able to do so, please contact the system administrator.

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Can I access the event from a different computer than the one I registered from?

If you have already registered for the event, you can access the event regardless of the computer you initially registered from by entering your e-mail address and password in the Login section on the registration page.

I receive a message that the content I am trying to view is not available to me.

You may see this message due to one of the following reasons:

  • The event you are trying to access has not yet been broadcasted. Please check the dates on your registration email or on-screen
  • The event may no longer be available
  • You may not have permission to access that specific content.

The sound works continuously, but the video freezes

This is usually because of network congestion. Network congestion manifests itself in different ways:

  • The sound works continuously, but the video freezes
  • The program continually stops and re-buffers
  • The player automatically stops, requiring you to click play again to resume

Please refer to “The media player automatically stops or continually stops and rebuffers" for reference on network congestion.

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I cannot watch the videos

The videos have been optimised to work in low bandwidth conditions. Unfortunately issues like connectivity or bandwidth do affect the download time as with any application.

An audio only option is available and can be accessed at the bottom of the video player. Please click on Trouble viewing this, click here to try the audio version.

Please see “The media player automatically stops or continually stops and rebuffers” on network congestion.

The media player automatically stops or it continually stops and rebuffers

Network congestion can occur at any time due to the following problems:

If you are connecting to the Internet through a modem

  • You are trying to access an event during peak Internet traffic hours
  • If you are connecting to the Internet from outside Northern America
  • There is heavy traffic on your company network

I can't hear anything or the sound is very faint

Verify that your speakers are plugged into the power outlet, turned on and up, and connected to the audio port of the computer. If you still cannot hear any audio, check your system volume settings and the volume on the media player. Link to screen grab showing just the volume section

If your system is properly set-up, then try adjusting the system volume settings:

  • Click Start, Settings, and then Control Panel
  • Double-click on the Multimedia Icon
  • On the audio tab, turn up the volume

Audio

I can access the event, but I cannot view the slides or the slides are not flipping

If you move the scroll bar on the video player backwards and forwards, please wait a few moments for the power point presentation to catch us as the slides are synchronized with the event and will flip with the next timed marker in the presentation.

Should you require assistance using this service please contact us

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